Frontline Customer Service Workshop

About the Course


In today’s competitive world, creating, building and sustaining a successful brand requires distinguished resources. Employees, mainly the front liners, constitute the critical “human resources” contributing to the success of any commercial brand.


Having said so, the continuous training of this category of employees is not an option anymore. In fact, the actions of the counter staff, the voice intonation, and focus of the operators, the body language and eye contact of the indoor sales consultants, etc. are what every customer encounter. They represent the concrete & visible aspect of the managers & consultants in the back office are trying to make a success.


The aim of this one-day course training course is to equip the attendees – front liners - with the tools and techniques needed to offer outstanding service and project the required brand image. Eventually, they will get to feel the importance of their role in the way customers, actual and prospects, assess and perceive the brand they represent.


They will become aware that they are the Brand Reputation Builders, no matter what the company pays as advertisement and promotional ads! 


Profile of Trainer delivering this course:


For more details about the reservation and payments methods:



Course at a Glance

April 02, 2019 - April 02, 2019
English and Arabic
225 USD
Type: Public
Jordan, Amman, Prime Hotel Venue, Shmeisani

Reserve A Seat In This Course

Register Here

About the Member | BTA | Besst Training Academy

View More

BESST SARL, Business Etiquette & Soft Training, was established in 2009. The Head office is located 
in Zalka, Cite Moussa Center, Block A, 9th Floor.

At the beginning, the main services were « Soft Skills Training, MGT & HR consultancy as well as 
Heahunting and Recruitment».
With the growing business network of BESST SARL, other services were added to the above list and each service is managed by experts in the field:
- Training & Capacity Building  
- HR, MGT & Consultancy
- Recruitment & Headhunting
- Promotional Campaigns 
- Graphic Design & Advertising Services 
- Event Catering Services 

BESST SARL enjoys a very healthy reputation in the Lebanese Market as well as the MENA area.This is due 
to the professionalism, passion and persistence of the partners who are running the business.

BESST SARL entered in partnership with BANFI agency in Germany for recruitment cooperation.Thus, 
companies looking for European talent can depend on us for securing needed employees.


00961 71 914400
Lebanon, 00961, Zalka, Main Road, Cite Moussa Center, 9th Floor