Email & Business Communication

About the Course

Course Overview:

This one-day workshop will highlight the importance of “professional good manners” in writing emails. 
What is the proper structure? What are the no-go items? How to deal with anger when writing a mail? 
Is intonation heard through the written text? All these questions, and much more, will be answered 
in this course. 

Course Outline: 

1. Introduction To Email Etiquette
(Email Privacy, Email Misuse And Abuse, Email Embarrassment, Email Misinterpretation, Routine 
Messages – Requests And Replies)
2. Create Structure For Success
(Forward-To-CC-BCC, Urgent, High Importance Low Importance, Subject, Salutation, Introduction – 
Body – Conclusion, Signature, Draft, Friendly Closing)...

To know more about this course check the Course Overview File.

Course at a Glance

March 12, 2016 - March 12, 2016
1 Day
Arabic and English
100 JD
Type: Public
Jordan, Amman,, Geneva Hotel, from 9AM till 4PM.

Course Syllabus/PDF File

List of Tags

About the Member | BTA | Besst Training Academy

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BESST SARL, Business Etiquette & Soft Training, was established in 2009. The Head office is located 
in Zalka, Cite Moussa Center, Block A, 9th Floor.

At the beginning, the main services were « Soft Skills Training, MGT & HR consultancy as well as 
Heahunting and Recruitment».
With the growing business network of BESST SARL, other services were added to the above list and each service is managed by experts in the field:
- Training & Capacity Building  
- HR, MGT & Consultancy
- Recruitment & Headhunting
- Promotional Campaigns 
- Graphic Design & Advertising Services 
- Event Catering Services 

BESST SARL enjoys a very healthy reputation in the Lebanese Market as well as the MENA area.This is due 
to the professionalism, passion and persistence of the partners who are running the business.

BESST SARL entered in partnership with BANFI agency in Germany for recruitment cooperation.Thus, 
companies looking for European talent can depend on us for securing needed employees.


00961 71 914400
Lebanon, 00961, Zalka, Main Road, Cite Moussa Center, 9th Floor